Retail Store Manager - (Wichita Falls) in Wichita Falls, Texas For Sale

Job DescriptionGP Mobile, a T-Mobile Premium Retailer is looking for energetic Retail Store Managers to join our fast growing team. As a Retail Sales Manager, you'll hone professional sales techniques and learn all about the technology T-Mobile offers as you build the service relationships that are the foundation of GP Mobile's (and your) success.Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.Role and ResponsibilitiesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Customer Experience and SalesFully accountable for the customer experience in your store.Fully accountable for execution of sales, service and customer experience initiatives in storeSupervise store personnel to:Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.the right customer behaviors defined by Delivering an Extraordinary ExperienceEnsure every seller follows the Magenta Carpet Experience and executes on SMART at all timesConsistently demonstrate excellent leadership and coaching skillsCreate a work environment where motivated people can excelOversee Store floor experience - act as Floor GeneralOwn Customer Coordination ,Welcome and Wait Time processSupport Team and assist with customer transactionsCoach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performancePerform role plays with personnel on a regular basis to demonstrate "what right looks like"Facilitate weekly personnel training/educational sessionsResolve or escalate appropriately any billing or service issuesLeads marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.Train all employees how to properly document all sales in RQ4Employee Management and DevelopmentInterview, hire and make necessary discipline decisions, including terminations, for store personnelInspire and engage employees by motivating team to succeedDevelop employees for growth and promotion by delegating appropriate responsibilities and inspecting completionDevelop and execute individual development plans for store personnelObserve and coach employees to provide feedback around sales technique effectiveness and providing excellent customer serviceConduct On the spot coaching (ICAN)Ensure personnel adhere to the Code of Business ConductResolve quickly any Rep or Store level fraud issuesFully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximizeProduct LaunchesFully complete merchandising change out the night before a launchActively inspect post-launch and drive improved results with best practicesInspect that employees are properly trained on new products and promotions to sell with confidenceDocument and report concerns with sellers' knowledge and/or behavior and provide additional coaching and/or discipline as appropriateTrains Retail Sales Representatives on current sales and promotions, policies regarding payment and exchanges and security practices. Keeps abreast of the rapidly evolving T-Mobile technology.Store OperationsStaffing/SchedulingAct as Floor General - responsible for all activity in store at all timesOn the sales floor the majority of the time to coach and develop personnelPartner with DM and Recruiter to review headcount forecast plan and staffingScheduling l to properly staff hot zones and meet business needs, training and special events such as product launchesEnsure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basisRecruits, develops motivates and manages a high-performing team.MerchandisingAccountable for adhering to Corporate merchandising standardsInstill a sense of pride and ownership in store appearance - where all employees understand their store is the face of T-Mobile to every customerMaintains the visual appeal of the store, including the back room, restrooms and individual work areas according to the retail store standardsComplianceDrive operational compliance of back office processes, procedures and policiesMaintain Inventory though Q4, monthly inventory counts, and weekly sim countsCompleting daily paperwork and verify sales in Q4Ensure timely completion of required training to empower personnel to succeedImplement, execute and inspect existing and new retail programs, tools and trainingExecute monthly cost reviews of overtime, discounts, returns and creditsResponsible for performing Self Audits quarterlyRequired QualificationsTwo years sales/customer service experience in telecommunications or related industryOne year management experienceExcellent sales skills and demonstrated ability to meet or exceed performance standardsAbility to motivate and lead direct reportsAbility to work flexible hours, including evenings, weekends and holidaysReport fraudulent activity to District ManagerOn call for store emergenciesAbility to operate a personal computer, wireless equipment, copier and faxDesired QualificationsThree or more years sales/customer service experience in the telecommunications or related industryPrevious management experience in the telecommunications or related industryEffective communication, presentation and interpersonal skillsStrong organizational skills with attention to detailAbility to work at multiple locations within district preferred
Source: http://www.juju.com/jad/xxxxxxxxvcxxxx?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dce2c1dca0ddxxxx13d81ed92d413bxxxxb76cfexxxx381a74